We respect the privacy of every person who visits or registers with Elluminet Press Ltd. We are further committed to ensuring a safe online experience.
Purpose of the Policy
Who are we?
The Sites and our Services are operated by Elluminet Press Ltd, (“Elluminet Press”, “we”, “us” or “our”).
Elluminet Press Ltd is an English company with registered company number: 11396022 and whose registered office is at Liverpool Road, Widnes, WA87HP.
How to Contact Us
What information do we collect?
We may collect the following types of personal data from you, all depending on how you interact with us:
- name and contact information (such as email address, postal address and telephone number)
- order and payment information
- Online account username/display name and password
Our primary goal in collecting personal information from you is to:
- verify your identity;
- help us improve our products and services and develop and market new products and services;
- carry out requests made by you on the Site;
- investigate or settle inquiries or disputes;
- comply with any applicable law, court order, other judicial process, or the requirements of a regulator;
- enforce our agreements with you;
- protect the rights, property or safety of us or third parties, including our other customers and users of the Site;
- provide support for the provision of our Services; and
- use as otherwise required or permitted by law.
In particular, we use your personal information for the following purposes:
Fulfilment of products and services. We use the contact and payment details you have provided to us so that we can fulfil the supply of products and services you have ordered from our site. This includes your purchase of products, and the processing of returns and refunds.
We will share your personal information with the following categories of third parties:
- To verify card payments and process refunds – credit card companies and other payment providers;
- To deliver products and process returns – delivery and courier companies;
- Competitions and prize draws – any applicable third party co-promoter (for example, a book publisher), prize supplier, facilitator or publicity platform.
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you.
Customer support. Our Site uses various user interfaces to allow you to request information about our products and services: these include electronic enquiry forms. Your contact information may be requested in each case, together with details of other personal information that is relevant to your customer service enquiry. This information is used in order to enable us to respond to your requests.
We do not share your personal information for this purpose.
It is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best customer service we can to you.
Your feedback about our products and services. From time to time we will contact you to invite you to provide feedback about our products and services. We use this information to help us improve the quality of our produces and services. We also use your feedback to monitor the quality of our products and services and to assist us with the selection of future product and service lines.
We do not share your personal information for this purpose.
It is in our legitimate business interests to use the information you provide to us in your feedback for the purposes described above.
- an IP address to monitor Site traffic and volume;
- a session ID to track usage statistics on our Site;
The information described in this section is used to gather insights into browsing and shopping habits of our customers. By using this information, we are able to measure the effectiveness of our content and how visitors use our Site, prducts and Services. This allows us to learn what pages of our Site are most attractive to our visitors, which parts of our Site are the most interesting and what kind of offers and products our users like to see.
We also use this information to help us with the selection of future product and service lines and the design of our Site and Services.
We do not share your personal information for this purpose. We share anonymous browsing information with third party service providers such as Google Analytics to assist us with customer insight analytics.
Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required.
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best products and services to you and our other customers.
Email marketing. We use information from your previous orders to send you marketing communications by email where you have consented to receive such communications.Typically, we do not share your personal information for this purpose.
Where your personal information is completely anonymised, we do not require a legal basis to use it for marketing analysis as the personal information will no longer constitute personal information that is regulated under applicable data protection laws. However, our collection and/or use of such anonymised personal information may be subject to other laws where your consent is required.
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for personalised marketing purposes.
We will only send you marketing communications via email where you have consented to receive such marketing communications.
How do we obtain consent?
Where our use of your personal information requires your consent, you can provide such consent:
- at the time we collect your personal information following the instructions provided; or
Our Site use certain cookies, log files and other technologies of which you should be aware. These cookie lets the Site remember what you’ve added to your basket and which page you visited last. Google Analytics uses these cookies to discover when you first visited the site, how often you came back and how long you spend shopping.
Third party links
Your browsing and interaction on any other websites, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies.
We do not monitor, control, or endorse the privacy practices of any third parties.
We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.
How long do we keep information?
Confidentiality and security of your personal information
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.
We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:
- unauthorised access;
- improper use or disclosure;
- unauthorised modification; and
- unlawful destruction or accidental loss.
All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.
How to access your information and other rights
You have the following rights in relation to the personal information we hold about you:
Your right of access. If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may need to charge a reasonable fee.
Your right to rectification. If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to erasure. You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to restrict processing. You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to data portability. With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
Your right to object. You can ask us to stop processing your personal information, and we will do so, if we are:
- relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or
- processing your personal information for direct marketing purposes.
Your rights in relation to automated decision-making and profiling. You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.
Your right to withdraw consent. If we rely on your consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.